| 01/01/1970 from Move Matcher
provided all my information address etc. and confirmed… they argued with me on the phone once I was able to contact the supervisor claiming they called me but I have nothing. What was the point of confirming the night before ?! nnFurther more the main mover guy was extremely rude and had a horrible attitude when moving my items around which was making me feel uncomfortable, the other young man was great and tried his best to do his job with the other guy who has attitude. Overall they moved my stuff but it wasn’t professionally and they had a horrible attitude what was the point of confirming and setting this up with a time for them to show up late and to do a half ass. :/ it was extremely expensive which I don’t mind if the job was done professionally. (Which it wasn’t) nnMy husband with the owner on the phone who said he would call us back to fix the situation and never called us back! It’s been a week! I tried to get the situation fixed! Or at least a partial refund for the time that I spent waiting and the horrible attitude that their workers had it was very inconvenient and threw off my whole day because of the time situation and the attitude was just very unprofessional. nnI will be leaving a review on all social media platforms as well as the BBB I hopes nobody wastes their time with this company. nn1 STAR ⭐️
| 01/01/1970 from Move Matcher
SHOWED UP OVER AN HOUR LATEnMOVERS HAD HORRIBLE Attitude and was nagging the whole time I confirm the night before my address and all my information I picked this company to avoid issues and had nothing but issues the owner was supposed to give me a call back to fix the issues and never did it’s been a week I really recommend do not waste your time with this company. Extremely unprofessional and LATE!! They’ll make u wait and do not answer your calls. I waited an hour and nobody would call or answer me.
| 01/01/1970 from Move Matcher
I hired John Ferguson to move my household after reading excellent reviews. I have been beyond disappointed. First, he sent a 3 man crew to move a 3,192 sq ft house with a 500 sq ft casita with only a local truck and trailer. After 2 loads for both the truck and trailer, all goods were not moved and I had to hire someone else to finish. None of his employees could back a trailer. They hit my gate and messed it up. One of my friends fixed it when Mr. Ferguson did not. While unpacking, I discovered 3 pieces of treasured pottery broken. Two pieces were very delicate pottery crosses. I told his employees I would pack those. Well, they put them in bubble wrap on the BOTTOM of a box with a lamp and an I-Robot on top. One is absolutely shattered. They put a pottery bowl in a box of heavy vases, with very little wrapping; it's in too many pieces to repair. Mr. Ferguson's response was for me to glue it back together. And, a portion of my Stickley library table is missing. He has failed to respond to my text regarding that. I cannot recommend John Ferguson Moving & Storage.
enrique mata | 01/01/1970 from Google
This is the most professional moving company I’ve ever worked with. They handled my furniture with great care and took extra precautions to protect my walls and floors, ensuring nothing was damaged. Their commitment to quality and customer service is truly outstanding. Despite my constantly changing schedule, they were incredibly accommodating. I highly recommend this moving company!
John Dickason | 01/01/1970 from Google
Everything associated with our move was handled perfectly by John Ferguson and his team. Every issue you can think of involving the move, and lot of things not directly involving the move were handled seamlessly and all our stress just disappeared. At the new location Marcus handled the unload and set up with no issues whatsoever. The crew with the move - packing and unloading - were quick and efficient. This is a great company and awesome group of people taking care of everything in one of life's most stressful events. No damage and just great service. Highest recommendation.
Catrina Anzaldua | 03/13/5103 from Google
I have waited to make this post because I wanted to ensure ample time for the company to make it right.
In April I scheduled our move from El Paso to California with John Ferguson Moving and Storage. They came out gave a quote that was the most reasonable quote I could find. Another family had used them to load and said they had done an awesome job and so I went with it.
They also offered a cleaning ($500) and a month of free storage (I had already planned to pay for storage so this was helpful). We were moving into a new house and wouldn’t know exactly when it would be done.
When they came to pack up our items at the end of May, we were all set. I labeled places that didn’t need to be packed with tape and made clear everything else needed to go. The packers were ATROCIOUS! I have never had anyone pack so unorganized. They went around from room to room seemingly just throwning things in boxes (my mom was there not me, I had to work). My husband was already gone and I was left with my 4 kids to get this done. When I came home they had arrived at 11 left at 4 and less than half of my home was in boxes (it was supposed to be a two day pack).
They came back the next day (it seemed the crew had trouble knowing who was in charge) they were to finish packing and load the truck. When I came home I found 4 boxes upstairs, my back yard with stuff all spread around, it was such a mess. They were supposed to come clean the next day. I called and said then they came to clean they needed to bring a truck to pick up the rest of the stuff. They asked if they could change the day for the cleaning because they had been at our home “so late” the night before. I was accommodating. I came to the home the next day the person that came to take the rest of my items had to be told MULTIPLE times what to take (which was EVERYTHING) 🙄
Then I waited to have the home clean. They did a mediocre job at best, not worth $500. They were there from about 12-3. I just let it go, at this point I was just happy to have the house packed.
In the Middle of May our construction company said they could have our home ready by the end of June. I called the company and requested our items be delivered June 29th. The week before the Ferguson’s called me asking if they could move UP my delivery. I said no idt so because my closing date was the end of June, but that I’d ask. I responded to them that I needed to keep the original date. The day before 6/28 they called telling me they had a problem with my stuff fitting and if they could move my delivery to the following Monday, I said “no I need my stuff on our date” (at this point I’m wondering how they barely figured out they had a problem) they said something about having the driver of choice. They said okay work with us we can deliver a majority of the items and just keep our the bikes and a grill cause it doesn’t fit and then bring those on Monday 7/1. I said fine. (BIG MISTAKE) I should have let them hold it and get the money they would have owed for every day delayed because we are now almost to 8/1 missing our other items with no future date of delivery.
It’s kind of weird too because we got all my husbands tools EXCEPT his Milwaukee drill, I have my rug padding, no rug, my picture frames and work out mirror but not my art work.
Not to mention how many items were ruined because the packers had done such a horrible job.
Anyway if you made it this far DO NOT USE John Ferguson Moving and Storage!
Nick Thomas | 01/01/1970 from Google
John and his crew were absolutely amazing! They were professional, hardworking and made sure everything was handled with care and respect.
Even with their busy schedules and being given a short notice. They were able to find time that worked with my schedule for a long haul trip. I would recommend them for all your moving needs!
Ruben Hermosillo | 03/13/6025 from Google
John Ferguson's Moving team Jose and Ricardo did an excellent job assisting with our move. They were on time, professional, very careful and quick. We highly recommend John Ferguson Moving for you next move. Excellent job!
Javier M. | 01/01/1970 from Yelp
They took care of all our moving needs. I wish I could remember the names of the guys on the crews who helped us move. I want to say thanks and we really...
Sylvia C. | 01/01/1970 from Yelp
If I could give zero stars to JOHN FERGUSON MOVING & STORAGE, I would!
We hired JOHN FERGUSON MOVING & STORAGE to move several pieces of furniture to our...
Melissa M. | 01/01/1970 from Yelp
Always professional and on time. They were very careful with all our belongings. Everything was carefully wrapped and loaded into and out of the truck....