American Knights Moving & Storage - Houston

I gave the 2 stars because Jennifer, the associate who initially helped me set up this service was an absolute dream! She was so polite and informative. She was very quick to respond when I asked questions and just overall was such a pleasure to work with. The crew who came to pick up my things in Houston worked very quickly and efficiently, with the exception of one of the movers attempting to prop his foot up on my boxed TV to tie his shoe, everything was good. The dispatch/delivery team however, was an absolute nightmare! I would've never used this company had I known the other half of this process would be so horrible. First, at pick up, they asked me to provide my 1st available date to receive delivery, which was about 1 1/2 weeks after pickup but they didn't even attempt to coordinate my delivery until after the date I had given. The person I spoke to about this Evelin, was very rude and unprofessional. She said she would call me back with an update and she didn't. When a week had passed and I hadn't heard from her, I attempted to reach out to her and she ignored me ( I have the emails and texts to show). I asked repeatedly for an ETA ("estimated" date of arrival) and could never get an answer. Then, when they finally scheduled the delivery, they tried to scam me into paying an additional $500 (at min) lying saying the delivery truck couldn't access my apartment so they would have to do shuttle service to deliver my things (transfer from the big truck to a small one). When I tried to tell her they could in fact access my building, she was very rude, talking over me, arguing that my paperwork stated additional fees could apply, but there was no reason for them to charge me for this service when the truck could come straight to me. I asked to speak to a manager and she lied saying she was the manager. It was just such a horrible experience and this was all 3 weeks after they had initially picked up my things. She finally abandoned that scam and conceded that the driver could in fact come directly to me, which was great, but the condition of my boxes once they arrived was simply atrocious. There was a stain on my rug, they cut my wardrobe boxes in half, boxes marked with bright red fragile stickers were completely demolished, it was horrendous. As of now, I'm still assessing the damages but people please, if you value your belongings and want an honest, positive moving experience, use someone else.

We just used this company for a local move and they did an excellent job. The movers were friendly and very careful with our items. Moving is a stressful experience, so it’s very helpful to have good movers!

Jennifer was very responsive and very efficient. She followed up with us throughout the moving process. She was much more responsive than another moving company that we had used 3 times prior. Lazaro, Melvin, and Fernando worked had moving over a four day period. Three others helped out on one day. They word hard and were efficient. They kept to the schedule, arriving promptly in the morning and finishing each day at a reasonable hour. The move went smoothly with no major issues. We would use them again. We have moved many times in our lives, and this was one of the best.

If I could give this company -5 I would! They were horrible. Boxes arrived late. When the truck arrived I had smashed and tore boxes. A lot of broken items and a lot of my things were missing! The guys who unloaded the truck did a horrible job unloading my things and putting them in my storage! I have to file a claim now. I don’t recommend you using this company for anything!! Just a few pictures of how they handled my things!

My movers were dope! They wrapped all our stuff and hauled it super safely, they rolled with the punches because I had way more to move then I’d intended. Good team! Fast concise professional. Made my way easy and worked well together.